Offine not working

AppSheet AppSheet Q&A
21

I had tried reinstalling also prior to my original post with no success.

22

We think it might help if you:

  1. Start the app while the device is online. Sync. Wait 10 seconds.
  2. Kill the app using the task switcher
  3. Open AppSheet again to one of your apps (like a shortcut)
  4. Turn on airplane mode
  5. Kill the app again and relaunch.
1 Like
23

I get the same error screen launching one app shortcut in each step

24

Didn’t work for me either. I get the same error screen at step 5 and the app won’t launch. Tried with several different apps.

25

Idem for me, I contacted Support and waiting for solution.

26

We’ve started rolling out the new offline code and we’re seeing initial success. I’ve added the owner IDs I have support tickets for; @pcroque if you could send an email to support@appsheet.com with your account ID I’ll get you on the next train.

4 Likes
27

Steve,
Thanks for you’re attention to this. Much appreciated.

Bob

28

Yes, thanks Steve. My apps seem to be starting offline now.

29

Steve_Howard:

Broadly speaking, the issue here is that the offline cache is corrupted or incomplete. We’re working on a new version of the offline code that will prevent this problem (along with related improvements to how updates get delivered).

I still seem to be having the same issue as described above. We use the app and Offline is a core functionality for us and this issue essentially renders our app unusable. Please advise how we would go about resolving this issue.

30

Hi, are you still seeing the same behavior? If yes, please send an email to support@appsheet.com so we could find the reason for this, thanks.

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31

Thanks @Aleksi. I sent them an email.

1 Like
32

Thanks

33

I opened this thread so I want to mention that this offline mode issue has been fixed for all my apps.

Thanks AppSheet!

Bob

4 Likes
34

Thanks for your feedback @Bob_Haizmann

1 Like
35

Hello! In July 2022 I am having the same problem, my app is not working without internet connection. My android version is 11.
I use the free plan. is that the reason for the error?
Thank you!
Diego

Screenshot_2022-07-27-12-41-40-419_x1Trackmaster.x1Trackmaster (1).jpg
Screenshot_2022-07-27-12-41-40-419_x1Trackmaster.x1Trackmaster (1).jpg920×780 66.1 KB

CONFIGURA.jpg
CONFIGURA.jpg561×861 41.5 KB

36

Please contact AppSheet Support for help with this.

1 Like
37

Thanks Steve, I have already contacted them, they are trying to help me.

Gracias,

Diego

1 Like
38

Hi All,

Is there any update on this, I appear to be having the same problem?

Thanks

Richard

39

Please contact AppSheet Support for help with this.

Attn @Aleksi @Rob_Just

40

Hello!
Sorry for the delay in responding.

Yes, I was able to solve the problem. Below are the messages exchanged with Mark from support. The solution to my problem is highlighted in green.

SOLUCION.jpg
SOLUCION.jpg1400×2895 397 KB

1 Like