oAuth Verification stuck w/ no emails from support

Google Cloud Cloud Foundations & Onboarding
1

Hi Google team,

My OAuth app verification for NVJ Wedding Planner has been stuck for several days and I have never received any email from the Trust and Safety team despite multiple resubmissions. The bot rotates between name mismatch and missing privacy policy link which I clearly have as a hyperlink and as plain text (I tried one or the other originally).

App name: NVJ Wedding Planner

Homepage: https://sites.google.com/view/nvj-wedding-planner/home

Status: Pending developer action

All issues have been resolved.

I have checked my spam folder, all Gmail categories, and every inbox. No email from Google T&S address has ever arrived. I cannot proceed because the system requires me to reply to an email thread I never received.

Please assist in escalating this to the Trust and Safety team for re-review.

Thank you,
Vian K

2

Facing a similar issue as well. I sent an account for verification and got a restricted scope warning that said it sent me an email, but I never received one. I did find this email: google-cloud-compliance@google.com that I just emailed, hopefully that’s the right place or at least gets the attention of someone who can direct me to the right place. Maybe that helps you.

3

Same problem here. I do not have an email and thus no way to correspond with the Oauth team.
Hopefully they see this and realized their email workflow is broken.

4

Hi!
Did this action, sending the letter to that email, help speed up the process?

10

Nope.

12

Hello Google team,

My OAuth verification for project (PII Removed by Staff) is currently blocked in the Verification Center because it instructs me to reply to the Trust & Safety email thread after resolving issues, but I never received any email from the Trust & Safety team.

Project details:

  • Project name: (PII Removed by Staff)

  • Project ID: (PII Removed by Staff)

  • Console link: (URL Removed by Staff)

Current status in Verification Center:

  • Branding guidelines reviewed.

  • Homepage requirements flagged with the message that the homepage does not include a link to the privacy policy.

  • Privacy policy requirements and app functionality are shown as under review.

Problem:

  • I never received any Trust & Safety email thread.

  • I checked inbox, spam, junk, and filters for the configured developer contact email.

  • Because no email was received, I have no thread to reply to and cannot continue the verification flow requested by the console.

Request:
Please resend the Trust & Safety email or advise how I can proceed with OAuth verification for project (PII Removed by Staff) when no reviewer email was delivered.