Hello,
I’d like to request a status update on the OAuth brand/app verification for our project (project ID withheld here, happy to share via a proper support channel).
Timeline:
Submitted the verification request in early July 2026.
Homepage requirement: Approved (last reviewed Jul 9, 2026)
Branding guidelines requirement: Approved (last reviewed Jul 9, 2026)
Privacy policy requirement: Still “In review” with no change since Jul 9, 2026 (~4.5 weeks now)
I understand the standard review window is 4-6 weeks, but the Verification Center states that an email from the Trust and Safety team should arrive within 3-5 business days. No such email has ever been received at our registered developer contact address (checked spam/junk folders as well), and the “more info” link next to the privacy policy requirement only leads to a generic help article without case-specific guidance.
I also checked Google Cloud Console > Support > Cases, but technical case creation is blocked for this project (“You don’t have permission to file a technical support case”), since it’s on the free/Basic support tier without a paid support plan.
I see other threads here with the exact same pattern (approved homepage/branding, stuck privacy policy step, no T&S email ever arriving). Has anyone found a working way to:
- Confirm whether an email was actually sent to the developer contact address for a project?
- Reach the Trust and Safety team through a channel other than replying to an email thread that never arrived?
Thanks in advance for any pointers.