OAuth branding verification stuck — issues already fixed, no Trust & Safety email received

Google Cloud Cloud Foundations & Onboarding
1

Hello Google Cloud Team,

I’m requesting help with a stuck OAuth branding verification.

Project ID: (PII Removed by Staff)
App name: (PII Removed by Staff)
User type: External

Situation:
The Verification Center flagged 3 issues from a previous review:

  1. Privacy policy page does not have sufficient content
  2. Home page is behind a login page
  3. Home page does not explain the purpose of the app

All three issues were already resolved before I first submitted for re-verification. I have re-verified again just now, logged out in an incognito browser, that:

  • Our home page loads directly with no login wall, and clearly states the app’s purpose (“Dairy farm record-keeping, made simple… HerdTrack helps farmers track animals, milk records, health, breeding and expenses”)
  • Our privacy policy page has detailed, comprehensive content covering data collection, usage, and compliance with India’s DPDP Act 2023

I selected “I have fixed the issues” and clicked Proceed on 14 Sep 2026. I have checked my registered contact email including Spam, and have not received any email from the Trust and Safety team since then. The Verification Center still shows the same stale issues today (15 Sep 2026).

Could someone please help trigger a status refresh, confirm whether my re-verification request was received, or escalate this to the Trust and Safety team?

Thank you.

2

Same problem here, still open.

Project: (PII Removed by Satff)
Client ID: Will provide upon request

Verification Center shows Privacy policy and Branding as passed, and
Homepage requirements failed with “Your home page is behind a login page”.
It tells me to reply to an email thread from the Trust and Safety team.
No such email has ever arrived at either developer contact address, or at
the support email, including spam.

My home page is fully public. It needs no
account and no sign-in, it describes what the product does, and it links
the privacy policy in the footer. All unauthenticated request returns the
complete page with no redirect.

There is no way to re-run the automated check once the manual review has
been opened, and no thread to reply to, so I am stuck with no route
forward.

I need help please