Hello,
Since September 7, 2026, a newly invited user has been unable to access my app due to this error: “Error fetching subscription”
My setup:
- free plan
- the app is a prototype and is not deployed.
- app info shows 2 monthly users for this app
- google sign-in is required.
- the new user has been added to Manage Users with “use app” permission.
Testing results:
- the app owner and existing test user can still access the app.
- the new user signs in with the exact Google account added to Mange users but receives the error.
- The problem occurs on both iPhone and desktop chrome
- The mobile app displays “App Load Error”
- Clicking the support link on the error page also produces an “Internal Server Error” at /help.
- Retrying several hours later did not resolve the issue.
Could you please help determine whether this is a service issue or an account/licensing issue, and advise on the next steps?
Thank you very much.
