# Never Provided Super Admin for Workspace for Nonprofits **URL:** \ **Category:** Q&A\ **Tags:** admin-console\ **Created:** [November 5, 2026, 3:14pm UTC](https://discuss.google.dev/t/never-provided-super-admin-for-workspace-for-nonprofits/411395 "2026-11-05T15:14:28Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Kevin\_Saxton](https://d3byx8b92xw3lq.cloudfront.net/user_avatar/discuss.google.dev/kevin_saxton/32/285289_2.png) [@Kevin\_Saxton](https://discuss.google.dev/u/Kevin_Saxton)\ **Post date:** [November 5, 2026, 3:14pm UTC](https://discuss.google.dev/t/never-provided-super-admin-for-workspace-for-nonprofits/411395/1 "2026-11-05T15:14:28Z")
Hi there, I am a nonprofit executive director, my nonprofit has been approved, verified, and activated, however I cannot login to that admin console to set anything up because I don’t know what address they have as the Super Admin. The two admins that are listed on the non-profit page are personal gmail addresses (I have access to both), and the alleged Super Admin address that gets the help message from my personal address is my own professional address on the nonprofit’s domain BUT when I try to use that to login, I get a message saying that it isn’t an administrator account. Every help tool I have found in the end leads me to something that requires me to enter the Super Admin’s address, and I am at a total loss on how to resolve this since I can’t get an actual person to talk to. ---
**Author:** ![brettfreer](https://d3byx8b92xw3lq.cloudfront.net/user_avatar/discuss.google.dev/brettfreer/32/109833_2.png) [@brettfreer](https://discuss.google.dev/u/brettfreer)\ **Post date:** [November 5, 2026, 8:41pm UTC](https://discuss.google.dev/t/never-provided-super-admin-for-workspace-for-nonprofits/411395/2 "2026-11-05T20:41:00Z")
If the standard login fails, head straight to the Google Workspace Admin Recovery tool. Enter your domain name and follow the prompts to confirm that you cannot access the admin account. The recovery tool will give you a unique CNAME or TXT record. Log in to your domain registrar (where you bought your website name, like GoDaddy, Namecheap, or Squarespace) and add this record to your DNS settings. Once the DNS record propagates, Google’s automated system will verify you own the domain. They will then email your recovery address with the Super Admin credentials or promote your current address to admin status. > **[Recovering administrator access to your account  |  User management  | ...](https://knowledge.workspace.google.com/admin/users/recovering-administrator-access-to-your-account)** > **[Google Admin Toolbox](https://toolbox.googleapps.com/apps/recovery/cuf/start?flow=recovery)** ---
**Author:** ![Kevin\_Saxton](https://d3byx8b92xw3lq.cloudfront.net/user_avatar/discuss.google.dev/kevin_saxton/32/285289_2.png) [@Kevin\_Saxton](https://discuss.google.dev/u/Kevin_Saxton)\ **Post date:** [November 9, 2026, 7:36pm UTC](https://discuss.google.dev/t/never-provided-super-admin-for-workspace-for-nonprofits/411395/4 "2026-11-09T19:36:33Z")
Thanks for the response, I have done that. The issue I have is that the account that it notifies as the Super Admin is the account I’m trying to log in with, however, when I attempt to login with that account, it tells me that I need to login with an administrator account. I followed the steps you shared, and the account it notifies is the account I am trying to log into the console with, so I am stuck in an endless circle. ---
**Author:** ![brettfreer](https://d3byx8b92xw3lq.cloudfront.net/user_avatar/discuss.google.dev/brettfreer/32/109833_2.png) [@brettfreer](https://discuss.google.dev/u/brettfreer)\ **Post date:** [November 9, 2026, 10:35pm UTC](https://discuss.google.dev/t/never-provided-super-admin-for-workspace-for-nonprofits/411395/5 "2026-11-09T22:35:39Z")
When the recovery tool confirms you are the admin, but the login page tells you that you aren’t, it usually means one of two things: your browser is getting confused by your personal Gmail cookies, or the nonprofit account is stuck in a “partially created” state and needs to finish its initial onboarding before the console will unlock. Open a completely new Incognito (Chrome) or Private Browsing (Safari/Edge) window. This ensures your personal Gmail accounts don’t invisibly interfere with the login process. When prompted to log in, don’t click any saved accounts. Click “Use another account” and manually type out your full professional email address (the one the recovery tool identified) and your password.