Hello AppSheet Community and Support Team,
I would like to request assistance regarding a billing issue that remains unresolved.
My account was originally using an AppSheet Core promotional code, which allowed me to use the platform without adding any payment method. After this promotional code was canceled or removed, a paid subscription was apparently created automatically, generating an invoice and billing notifications.
I contacted AppSheet Support and requested the cancellation of this charge. The support agent informed me that the subscription had been canceled, the invoice status was void, and that no charges would be applied. However, I am still receiving billing alerts and the charge continues to appear as pending in my account.
This account has not been actively used for a long time. All applications are currently configured only as prototypes, with no active users and no production usage. According to AppSheet’s documentation, prototype applications can remain on the free plan with limited test users.
Could someone from the AppSheet team please review this situation and confirm:
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Whether the pending invoice has been fully canceled/voided;
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Whether any future charges will be attempted;
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Whether my account can remain on the free plan, since it is inactive and used only for prototype applications.
Thank you for your help.