I recently updated my application deployment plan from the legacy option to the new per-user license setup.
During this transition, the system processed multiple transactions over the last 48 hours for the new annual subscription. However, the application backend is still showing a deployment block, and my dashboard currently reflects the “Free” tier status instead of the active paid plan.
Could a support specialist please review my account configuration and check the payment synchronization history? I would appreciate your guidance on how to fix this account status and resolve the duplicate subscription records.
I would like to report an issue with my account and request your assistance.
I made three payments: one for USD 540 and two for USD 702. I have already received refunds for the first two payments. However, my application is still showing Free mode and displays a message saying that I need to update my payment.
The problem is that the paid plan has not been activated, so I am unable to use the subscription even though it has already been paid for.
Could you please review my account, activate the correct plan, or let me know how this issue can be resolved as soon as possible?
Thank you for your assistance. I look forward to your response.