Hello @Jose_Arteaga and AppSheet Team,
My account and apps are completely blocked with the error ‘plan update is needed’.
I have already upgraded my subscription plan to AppSheet Core for 8 users and successfully configured the billing. I have also changed my apps status to ‘Deployed’.
However, my apps are still hard-blocked because the 30-day usage history recorded 17 users from the past, even though I have removed them and currently only have 5 active users.
Please help me manually reset my 30-day usage counter and unblock my App ID: (PII Removed by Staff). Thank you.