Mobile Appsheet syncs indefinitely when I upload an image file

AppSheet AppSheet Q&A
1

Hi there. I’m getting this exact issue for my application.

Mobile Appsheet syncs indefinitely when I upload file on my Android device.

Inspecting the sync queue gives empty result even though the sync button still shows 1 pending item.

Do you have any updates on how to fix this issue?

2

Update:

This issue only happens if 2 following conditions are met:

  1. The file is uploaded through File column type. (Image files uploaded via Image column type worked fine for me)
  2. The selected file from android file picker is an image file. (Other file types like PDF or JSON can be uploaded from mobile without any issue)

This suggests that the issue lies in how Appsheet mobile app handle file upload differently between Image and File column type, and also between media and document file type.

Could someone investigate and fix this issue?

3

Please contact Support for help with this.

4

Thanks Steve,

Hello @Phuwasate_Lutchanont,

Welcome to the AppSheet Community! I have some questions:

  • Is this misbehavior happening only in mobile devices?
  • what kind of column are you using? (image / file / something else?)
  • are you getting any error message? If that’s the case, could you share a screenshot?

Thanks!