Machines in Madrid get high CPU and Load Average compare U.S machines

Google Cloud Compute Infrastructure
1

Hello, guys, how are you?

So i facing a very wired issue.

When i create my account on the cloud, almost 3 years ago.

I create it with a GMAIL from the U.S and i choose United States as the location of the cloud.

I had a couple of business in the EU (Spain).

I notice, installation of products (LITE SPEED, CPANEL, PLESK AND MORE) take more time when i choose machine in EU, sometimes machine get stuck (the same image from Google Cloud marketplace).
In the same time when i install image on VM in the United States it’s take 5 minutes maximum.
I had 3 machines, identical, dedicated server for WordPress.
I did a little test and open the SSH, in the same time i open one website with VM in Virginia, and another website with VM in Madrid I do the same operations (actions).
Machine in Madrid get overloaded with Load Average of 40.00 - 20.00 CPUs:
As i said, the machines, the images from the marketplace, the websites, everything is the same. (e2-micro machines and i try even e2-small, the issue is the same)

I little suspect it, maybe because the Google Cloud account set up in the United States.

I am not sure, but still i don’t find any reason why machine in United States work properly, and in Europe 2 machines of mine get the same issues, the same overload, when all of them actually identical.

I try it with a couple of images and all the time i get overloaded in EU.

For example, i install image of lite speed in Madrid, it took me 50 minutes.

When i install it on the same machine in Virginia, US, it took 5 minutes.

I start to suspect, maybe it will not happen if i will create a cloud in Spain? (when you create Cloud account in the first time he asked you each country you are)

But i still not sure this is the case, and why should i start hustle with 2 different accounts?

Solutions? Someone?

1 Like
2

Hello @locksmith_unit ,

Welcome to Google Cloud Community!

I understand that you are having issues on your machines in Madrid while installing the said products from your post while machines in the US are working fine. As of now there are no service disruptions or outages in Europe regions. You can check the Health services that are part of Google Cloud on this link.

Usually, you just need to increase the resources on your Compute Engine. But since you are having issues in different regions with the same setup, I suggest contacting Google Cloud Support so they can look into the environment that you are running and match the best solution.

If it happens you found the root cause of this, you can post it back here so we can try and reproduce it.

Thanks!

1 Like
3

Its little unfair… Google cloud support costs more money, and this issue is something from your hand.

Why should i pay extra money for something like that?

By the why.

I suspect it’s a much bigger issue.

Ok, as you know, the DATA CENTER of all the machines is in California.

What actually produces the overload is snapd program of UBUNTU.

I already opened a ticket in their forum:

https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/2023281

they recommended to use debugger:

snap-debug-info.s

when you run the debugger, snapd shows the machines i bought on Madrid, actually in California:

==================== SNAP SYSTEM CONFIG ====================
{
“cloud”: {
“availability-zone”: “us-central1-a”,
“name”: “gce”,
“region”: “us-central1”
},
“refresh”: {},
“seed”: {
“loaded”: true
},
“system”: {
“hostname”: “locksmithunit-es-vm”,
“network”: {},
“timezone”: “UTC”
}
}

==================== SNAPD JOURNAL ====================

it’s impossible, this shows me us-central1-a

The machine located in Madrid, Spain - EU.

I have another machine in the U.S issue is not happened with this machine.

You can’t tell people they need paid support when the blame is not on them…

Have issues with the Cloud Himself, it can be a KERNEL related issue.

Why should i pay for support about a bug?

Or a bad configuration made by Google? or the UBUNTU?

For the record.

  1. It is impossible to delete snapd.service, this service does core updates for Ubuntu.

  2. GOOGLE CLI is part of snapd.

This isiue need to be solved, you sell machine in EU and they not fit.

I would say its a new bug Google Cloud created, and the funny part, you tell people to go the paid support…

4

@Willbin

Please help?

btw, i do the same process in both of the servers/websites (U.S and Spain)

the 2 servers in EU get overload and the one in United state is not get overload…

i can run for you a video when i preproduce the video. (all the servers are identical: deployment, machine and WordPress and when i say wordpress, i mean identical)

only in diffrent language:

https://locksmithunit.com

https://locksmithunit.es

https://locksmithunit.cat

1 Like
5

Hello @locksmith_unit ,

I completely understand your situation and thank you for your patience.

As stated in this document:

It’s common for people to deploy in a region where they’re located, but they fail to consider if this is the best user experience. Suppose that you’re located in Europe with a global user base and want to deploy in a single region. Most people would consider deploying in a region in Europe, but it is usually the best choice to have this app hosted in one of the US regions–because the US is the most connected to other regions.> > Multiple factors affect where you decide to deploy your app.> > The main factor to consider is the latency your user experiences. However, this is a complex problem because user latency is affected by multiple aspects, such as caching and load-balancing mechanisms.

6

Not make any sense, so why you selling machines and IP of Spain?

All the idea is to get machine close to your clients, if you cant support EU what is the point?

people in the EU cant enjoy like clients located in the USA?

And you want i will pay support to figure this out?!?

@Willbin Sorry on the aggressive answer, but is not fair, you selling machines and IP’s of country in EU, you must provide the same experience to clients in the EU.

I pretty sure latency is not the main factor here and this a configuration isiue with KERNEL and UBUNTU.

Google Cloud partner with UBUNTU SNAP.

And i pretty sure the problem is there.

Not make any sense you selling to people machines and IPs in EU country and they dont have the same experience like the US.

By The Way! Google Search and Google Ads recommended a IP and Machine close to your audience. (what i actully did)

not make sense Google Cloud will not cover EU clients after other google sections recommended to do what i did.

Its absurd.

I think you need provide me a solution, or at least help me here and not send me to the paid support on something like that.