I suggest the wording on pages which reference the Community Support category is changed to reflect that, or that there is some instruction posted in the Support category which clearly informs the user about this. I don’t think the hint/description of the category Site Feedback is obvious enough… else I wouldn’t have written this, or my other posts about the elusive Community Support category.
@kim_nilsson - The Community Support area is read only, because they are self-help support articles only. The Site Feedback board is where users can post for additional assistance with the site if it is needed or to request ideas for enhancements to the site.