Image upload (from taking live picture) can't be previewed

AppSheet AppSheet Q&A
1

Hi,

I have a public app where users take picture (live picture) in the “form” format.
However, occasionally, when the user takes the picture, it is not automatically previewed (see following pic).

2X_5_560dfb62712718d119462a2a471f7917cd31ee83.png
2X_5_560dfb62712718d119462a2a471f7917cd31ee83.png366×619 42.8 KB

This happens quite frequently on different users too

Is this an app bug? or due to specific android versions? or considered failed upload?

Thanks!

note: might be related to the following thread.

[New Bug Encountered: Images not showing consistently on Safari](https://community.appsheet.com/t/new-bug-encountered-images-not-showing-consistently-on-safari/13443) Questions

Hi! I think there may be a new problem with how apps are rendered on the Safari browser on Macs. As you can see from the images, everything seems fine on Chrome but not on Safari. Using Chrome is no big deal for me personally but it would be nice if the platform worked on all major browsers. [27] [34]

2 Likes
2

See also this thread

[Image column dont preview in the app](https://community.appsheet.com/t/image-column-dont-preview-in-the-app/17403) Questions

Hello, Today i was going to use my app with a image column, and realized that the pictures no longer show in the app. It stores the pictures, and after saved it will preview in the app like normal. Anything changed the last days that can cause this? Thanks!! Picture from web interface on PC: [Skjermbilde444] Picture from APP interface on Android Phone [20191219_210928] ***After saving the form, the picture will show as #1 , but not during form fill-out.

3 Likes
3

Are these users using iPhone?

4

Hi @Aleksi My phone is an android samsung.

5

@Lynn Are you seeing the same behavior than @Chriss?

6

Yes that is what I am seeing.

7

Would you please check these…
#1 - The Appsheet app version number
#2 - Phone model(s)
#3 - OS version(s)
#4 - App name
#5 - Accoint ID number
#6 - Table/Column name
Any other info or details that could help us to identify the issue

8

Ok I will get back to you. I have not much space on my phone and storage is nearly full. Do you think that may be contributing?

9

If the memory is full, what ever can happen

2 Likes
10

i have the sam problem in multiple apps, they take the pic and it doesn’t show in preview, and whan saved it show that exclamation sign like pic is not saved.
phones are android, and in 4 apps we have the sam problem.

11

I just tested another couple of apps including a deployed one which also runs on my partners newer phone with more storage and it is doing the same. My phone is samsung galaxy SMJ730G Appsheet version 13.6 Android 9. My partners phone is Samsung Galaxy J6 SMJ600G Android ver9 Appsheet version 13.7

12

One update this problem is appearing in all the apps that have image column, we just tested, and in ich and every one is the same.

1 Like
13

I tested with the closest model I have like Android 9, Appsheet app 13.7, Samsung S8+ but I wasn’t able to see the same behavior. I will ask our developers to debug the issue.

1 Like
14

We are able to see the problem on some of our devices and are looking for a solution.

5 Likes
15

Thanks @Adam

16

Hi Appsheet team,

Just wanting to get an update on this since its causing our users confusion on the field (failed upload / not)… Will the fix be rolled out automatically (i.e: does appsheet needs to be updated in playstore or its automatically solved once they open apps)

Thanks!

1 Like
17

I’m experiencing the same problem

18

Hi @School_Bus
I believe this has been fixed. You may need to reinstall your app.

1 Like
19

Great, it works now. Thanks

2 Likes