We’ve been experiencing a recurring issue in our main AppSheet account where the icons configured in our applications randomly stop working — as if their URLs become disconnected or broken.
This happens without any clear trigger and affects multiple apps. When it occurs, the icons are no longer displayed, and we have to manually reconfigure them one by one, which is quite time-consuming.
Additionally, while the icon is missing, our clients see the app without an icon during installation, which negatively impacts the user experience and overall presentation.
We’d like to ask the community:
Has anyone experienced something similar?
Could this be related to how AppSheet stores or caches icon URLs?
Are there best practices to prevent this from happening (e.g., hosting location, file type, CDN usage, etc.)?
Any insights, recommendations, or shared experiences would be greatly appreciated.
Yes
One of my apps can’t find an email doc template. Started happening out of nothing.
I am not sure it is due to the same cause.
I re-built the connection to the template at the bot’s definition and it worked (after a very long delay while syncing the user’s app)
Error message in the monitor was:
Error encountered in step with name [XXXXXXXX]: Error: Task: ‘Enviar … por mail Task - 5’ Template Type: ‘Body’ template properties could not be obtained due to {
“error”: {
“code”: 404,
“message”: “File not found: 1bYQ9qRDWe…Z8pjQ…VU.”,
“errors”: [
{
“message”: “File not found: 1bYQ9qRDWe…Z8pjQ…VU.”,
“domain”: “global”,
“reason”: “notFound”,
“location”: “fileId”,
“locationType”: “parameter”
}
]
}
}
Error: Task: ‘Enviar contrato por mail Task - 5’ Template Type: ‘Body’ could not be read due to FileMimeType ‘’ is unexpected.
Thanks a lot for sharing your experience and the details of the error — really helpful.
I’ll try rebuilding the connection to the resources (in my case, the icons) over the next few days to see if it behaves similarly or resolves the issue.
