Hi, since I registered my AppSheet account using a personal email address (PII Removed by Staff), I’m unable to join Google Workspace to create a support ticket.
Would you mind using my email to check the account status? Alternatively, please let me know if I can provide any additional information or evidence to support my case.
My account using these two email: (PII Removed by Staff) and (PII Removed by Staff)
These issues are seriously affecting my current project, so I would greatly appreciate your support at your earliest convenience.
Thank you.
Thanks @Steve.
@VanLe1510, I have checked your account and I can see it is active. I’m investigating further and I will get back to you shortly
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Hi @Jose_Arteaga , I sign in again and still get this message. Please support checking it again.
Thank you.
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Hello @VanLe1510,
Thanks for sharing this, I have created a ticket for support team to work on this and I noticed it has been assigned already.
I will continue monitoring and let you know of any updates but please continue asking me 
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Hi @Jose_Arteaga ,
Thanks for your update, I will follow it. Hope this ticket could be closed soon.
Again, thank you and your team.
Have a nice weekend!
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Hello @VanLe1510,
Just got confirmation your account has been unblocked.
It is important to keep in mind that sending a high volume of emails from an AppSheet app will cause the same issue.
Let me know if you need any further assistance please.
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Hi @Jose_Arteaga,
I don’t know why, but it is still the same for these two accounts! Please recheck them. I would like to provide my account again in case you need it. (log in through gmail)
(PII Removed by Staff)
And is there any solution to resolve this problem permanently, since my project is setting up an automatic email-sending tool for customers? Please review it and let me know if you have any solution for this.
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Thanks for the information. However, when deploying the app, I was just testing by sending 3 emails and I have been blocked (I use the Core plan for these two accounts).
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Hello @VanLe1510,
I checked and the access is blocked indeed. I will get back to the development team. I will send you a PM because I need further information.
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Hi @Jose_Arteaga , it has been two weeks and I have yet to receive any response from your team. The lack of support has made it difficult to justify the investment in your service. Due to the urgent nature of my current project, I have had no choice but to switch to another tool to ensure our deadlines are met. I would like to request a discussion regarding a partial or full refund of my subscription fee. I am disappointed that it had to end this way, but reliable support is a non-negotiable requirement for me.
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