How to save unsynced data / valid 'google' account error

AppSheet AppSheet Q&A
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Hi!

I’m using AppSheet in a class and recently quit a few students had the following kind of error:

2X_8_82957bf55bd054dee114feaecce2dc8e2217b364.png
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I should explain that, in this class, all of the students have copied a prototype app that I made and are using it with their own data on a free plan. So, unlike typical business situations, this is not a case in which multiple people are working with the same data.

When the students told me about this problem yesterday I hesitated to tell them to try logging out and then logging in again because many of them had large amount of data (over 100) that were unsynced.

Before posting, I looked for discussion of a similar error message on this community and found this:

[Error: User does not have a valid 'google' account](https://community.appsheet.com/t/error-user-does-not-have-a-valid-google-account/13962) Questions

Hello, I’m trying to share a prototype app with a couple of microsoft accounts, but an error pop up saying “Unable to fetch app definition. Error:User ‘1013971’ does not have a valid ‘google’ account/n” I have the authentication provider set to “Any provider”, and the Google users don’t have problems. Thank you.

Since the recommendation was to contact support@appsheet.com, I did that and have been communicating with @Aleksi who, as always, has been quite helpful. We are continuing our discussion but I think I’ll wind up telling the students to log out and log in again, even if that means that they may lose some data.

I thought I’d post here for two reasons:

  1. I’m curious to know if others have experienced a similar error. In my class, quite a few students suddenly seemed to be having this problem. I suspect that some of them may have had unsynced data that they allowed to sit in the app for quite a while and that that may be part of the problem. I wonder, though, if any of you have had a similar issue.
  2. I wonder if any of you have any wisdom about what to do with unsynced data when an error comes up. I searched for “unsynced” on this forum but didn’t find much.

Thanks!

P.S. I see that there has been a similar Microsoft error recently:

[New Bug Encountered: User does not have a valid 'microsoft' account](https://community.appsheet.com/t/new-bug-encountered-user-does-not-have-a-valid-microsoft-account/17886) Questions

We had this Error message over all Apps: Unable to fetch app definition. Error:User ‘622224’ does not have a valied ‘microsoft’ account. We could not use any App. Then I logged in to appsheet.com with my Microsoft account. [image] Then choose my Account. [image] But it sent me back to the first picture. I choose again my account and it sent me back to the first picture and so on. I had to do this 5 times. Then I was logged in. After that, all Apps where working again. As you can underst…

I haven’t been able to find a reference to the same sort of problem with Google accounts, however.

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I received a reply from @Aleksi, who was kind enough to check with @praveen. It seems that the “app creator’s token” has expired and so the students need to go to the AppSheet website, logout and then log in again. Thanks!!

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You’re welcome

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I haven’t gotten a report back from any of the students yet but when I do I’ll report back here to confirm that this worked.

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Thanks

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One of the students responded, telling me that he is able to use the app again. Now that I understand the problem, I’ll be able to warn students about it in advance and tell them what to do so that they can resolve the problem quickly. Thanks again!

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Just wandering… is it possible that they haven’t used the app for two weeks?

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Yes. That seems to be what has happened.

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If I remember correctly…Google throws you out after 14 days.

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