Hi everyone, looking for advice from anyone who has dealt with Google for Startups credits recently. Any guidance would be greatly appreciated, as we’ve been unable to get any reply from the startups team for >2 weeks now. 
We’re a venture-backed AI-native startup trying to get approved for the scale tier.
Here is the full context, step by step:
- We applied to Google for Startups Cloud Credits and were approved for the start tier within a few days. The start credits appeared correctly in our GCP billing account with an end date in 2027.
- After approval, we followed up because we believed we qualified for the Scale tier. The startups team requested more info.
- We submitted all requested information, went through multiple verification questions back and fourth, and were told the Scale application was under review.
- During this process, the original credits suddenly changed end dates to expire 1 day later (and now show as expired) in our billing account with no explanation.
- Since then, we have followed up multiple times on the same support case, including with our Google Cloud AE copied on the thread, and have received no response for over two weeks.
At this point we are in a strange limbo:
- The start tier credits we were already approved for are gone.
- The scale tier application has no status update.
- The support thread and has gone silent for > 2 weeks despite multiple bumps. Prior, I was getting replies within 24 hours.
My questions if anyone could provide any guidance:
- Is it normal for the initial credit tier to be revoked while a Scale upgrade is under review?
- Is there a known escalation path beyond replying to the Startups support thread and AE follow ups?
Thank you!