Free plan expired → app blocked → Publisher Pro purchased but app still requires Starter and cannot be upgraded

AppSheet AppSheet Q&A
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Hello,

I’m facing a blocking issue with my AppSheet app related to plans, and I’m stuck between plan requirements.

Context:

  • I have an AppSheet app used by a 7–8 person team.

  • Users sign in and actively enter operational data (visits, sales, expenses).

  • The app was working normally while on the free plan.

What happened:

  • The free plan expired.

  • The app became blocked with this message:

“Your app is blocked because a plan update is needed.”
“Minimal plan needed: AppSheet Starter.”

What I tried:

  • I purchased AppSheet Publisher Pro, thinking it would unlock the app.

  • However, the app did not start working after the purchase.

Current situation:

  1. App still shows:

    • Minimal plan needed: AppSheet Starter

    • User signin not allowed with the APPSHEET PUBLISHER PRO plan

  2. My team members:

    • Can open the app

    • But are stuck on sync

    • New data does not sync

  3. From the admin/editor side:

    • I cannot properly preview or manage the app

    • The app remains in a blocked state

  4. When I try to buy or upgrade to Starter plan:

    • I’m redirected back to the app page

    • I cannot complete the purchase

Conclusion / Problem:

  • The free plan ended

  • Publisher Pro does not satisfy the app’s secure sign-in requirement

  • The app requires Starter (Secure), but the system does not allow me to upgrade to it

  • As a result, the app and all users are blocked

What I need help with:

  • How to correctly move this app from the expired free plan to AppSheet Starter

  • How to resolve the upgrade loop (being redirected back without being able to purchase Starter)

  • How to unblock the app and restore normal sync for users

Has anyone experienced this after a free plan expiration?
What is the correct way to recover the app and apply the required Starter plan?

Thank you.

I am the app owner btw.

and ı can not buy starter kit, when ı click its directs me again app page

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Attn @Jose_Arteaga

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Thanks @Steve,

Let’s continue the conversation on this thread.

@Kaan_Turgay,

Once again, thanks for bringing this to our attention. I sent you a DM.

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Closing this thread for the time being. @Kaan_Turgay, as stated in my DM, feel free to create an entry on this community if you need further help.

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