Firebase
Hi Google Cloud Firebase Google Team,
I urgently need support for Case 10386349.
It’s now 9 days and still no one from Firebase or Google Cloud has contacted me.
My Firebase Realtime Database is blocked due to an incorrect flag, and millions of students who use Student Dost daily are suffering because of this outage.
I have reached out everywhere — support, email, DM, social platforms — but the response is the same: no update, no timeline, no accountability.
This is unacceptable from a company that claims to be a world leader in cloud technology.
I am not asking for anything special — just to restore my database and give a proper resolution.
If Google cannot handle critical issues for paying customers, then this is a serious problem.
Please escalate this immediately. I cannot keep repeating the same thing every day while my users suffer.
And who is responsible for this loss?
Lost brand image, lost money, lost time, lost energy, daily stress — and most importantly, students’ study being affected.
Someone needs to take accountability and fix this now.
Thank you.
Abhishek Rajput