Exceeded the 10 User Limit

AppSheet AppSheet Q&A
1

Hello,

I exceeded my 10 user limit a few weeks ago. I was unaware of that limit actually, which honestly is totally my fault. I immediately removed all users except myself and haven’t added anyone else. The monthly reset will be on 28th. Currently, I just logged in to my AppSheet and found the app has been blocked. I’m hoping the user limit thing can be reset or something, to unblock my app so I can continue using it. The app is: (PII Removed by Staff).
Please assist. Attached is a screenshot of my app user page as it currently stands.

Screenshot CAS
Screenshot CAS1366×768 115 KB

2

Hi, if your app is locked because you exceeded the user limit then you have to Copy the App to a New App. The Old App can not be brought up. You can refer Reason 2 in the following Appsheet Docs-

3

Hello @André,

Welcome to the AppSheet Community!

I will send you a PM to follow up on this.

4

Closing the loop on this. We managed to get this fixed.

5

Yes! Thank you, kind sir.:folded_hands:

6

Hello @André

Did you manage to get it back ?

Please let me know