Hi @DamianS We pay for our Google Cloud compute engines. I even pay now for a compute instance in west9-a that I can’t reach. There is no way to contact Google Cloud support to report this issue, they just refer to the publick support pages and this forum. The issuetracker is not for Google Cloud customer support.
I don’t have a problem paying for support that I need for issues that I have. But if there is a technical problem caused by Google or under responsibility of Google (like the datacenter outage), and there is no way to report an issue related to this, then something is clearly lacking. With Azure in my previous job, we were able to report always a technical issue. The response time was not great, but it was possible to tell Microsoft that they had a problem.