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Hi! Welcome to the AppSheet Community.
There isn’t enough information in this message to help identify the potential cause. Are you gettin gthis error consistently? If so, Can you elaborate on your issue more? For example, what are the actions you are performing at the time the error occurs?
Yes, it happens to me about every 3 hours on average. I’ve had this error for 3 days. What I’ve noticed is that it disconnects my ASDBs. I try to view them and it says they don’t exist, I refresh the browser and they reappear. Very strange. For my users, the experience is random; some get a message that a DB is disconnected, others work normally. It goes down intermittently and then reconnects. And it only happens with that app.
Getting support is a nightmare. I think there were changes to their customer service policies, and now it’s harder to get in touch with them even if you have a paid Enterprise Plus license.
You have marked this post as resolved. Did you figure out the problem? If so, please note it here in the post so others can benefit from your findings.
Hello @MAYOR,
I do apologize for this. Do you happen to have a ticket number?
#72162055
Please show the full text of one of the error messages. It may give a hint to the underlying problem.
Thanks @MAYOR,
I looked at this ticket and strangely enough this ticket seems to be related to a different issue. Do you have another ticket number? I will send you a PM shortly for further details
@MAYOR @Jose_Arteaga Was this resolved?