Embedded app View Email (amp / dynamic email) not working on certain networks

AppSheet AppSheet Q&A
1

We have a situation where when on a specific network in our organization the embedded app view emails are not being displayed. This is happening on windows machines on a specific network. We do receive other similar emails (like comment notifications, drive notifications) from google that work across the board. If we move to a different network and refresh the email, the embedded app view works.

Without getting too into the weeds of what we already tested right now, just wanted to see if anyone else has experienced something similar and / or have any thoughts on what might be conflicting.

*Note we discovered this about a year ago, but the need has come up again. Just noting this to show that it wasn’t something that used to work and now doesn’t for us.

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I would check the Windows Firewall and/or AntiVirus settings on those machines. Do you have an IT dept? They could be enforcing policies on that network to strip out any AMP information?

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Yea I was posting on behalf of some of our IT staff who was looking into it (I’m just more active here than they are). Seems like it was related to your suggestion. They added an authentication exemption in zscaler for appsheet.com and cdn.ampproject.org and that seemed to resolve the issue.

Thanks for the suggestion! Hopefully this post might help others facing a similar issue.

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