Hi,
I have submitted reports on IssueTracker about Document AI OCR recognition errors, but the report has not been assigned yet.
All the reports I’ve submitted are about OCR recognition errors, which are affecting my use. In addition, I’ve also submitted a suggestion report that can improve the accuracy of OCR.
Please assigned my report and check my update error info.
https://issuetracker.google.com/issues/280659979
https://issuetracker.google.com/issues/277497068
I have identified dozens of OCR recognition errors, and all error samples are listed in these few issues.
If any staff members on the forum require error samples, please reply to me.
Good day @john-chen ,
These issues were already assigned to the staff members, but I highly suggest that you reach out to google cloud support, especially if it is a blocker to your project. You can use this link to reach out to google cloud support: https://cloud.google.com/support
Thank you for being part of Google Cloud Community
Hi John,
I’ve responded to your bug. Our new OCR configurations should help with your language errors, please see the release notes for additional details:
https://cloud.google.com/document-ai/docs/release-notes#March_27_2023
Hi @daleyj ,
Thanks for your reply.
I saw this, but since I usually only use it in “console.cloud.google.com”, I hope there to be a language option added to the “UPLOAD TEST DOCUMENT” page as well.
So that users can choose one or more languages (while retaining the current automatic recognition language) included in the document to improve the accuracy of OCR.
Oh right, could you help me look at my error feedback? You can find the ZIP file with the error screenshots and the original image files in the two links below. I need to make sure that they are known by the OCR engineering team.
https://issuetracker.google.com/issues/280902002
https://issuetracker.google.com/issues/280659979
Thank you for your reply.
I have tried to register for Standard Customer Service. But after I created an account, I could not log in. When I clicked on “Contact Support Team”, it showed I could log in by verifying my mobile phone, but I couldn’t get to that step. So it was a loop and I couldn’t log in to my account.
Also, my IssueTracker posts have been assigned but the assigner has not replied that it has been forwarded to the Engineering Team. Do you know what’s going on there?
I observed some posts from the IssueTracker that were never replied to by Google personnel, so I’m worried I might face the same situation. I need to make sure my feedback will be replied to, even if it takes a few business days. Please help me.
Hi @john-chen - I want to get you some support! We’ve referred your requests to a team to triaged. Have you been contacted by support yet?
Hi sir,
The status of my four issues has consistently been either “Assigned” or “Reassigned”, but no one has responded to me. Could you please help me check on the specifics?
https://issuetracker.google.com/issues/281081916
https://issuetracker.google.com/issues/281081915
https://issuetracker.google.com/issues/281935756
https://issuetracker.google.com/issues/280902002
Hi,
The status of my four issues has consistently been either “Assigned” or “Reassigned”, but no one has responded to me. Could anyone please help me check on the specifics?
https://issuetracker.google.com/issues/281081916
https://issuetracker.google.com/issues/281081915
https://issuetracker.google.com/issues/281935756
https://issuetracker.google.com/issues/280902002