Edit: There were two issues popping up in my GDF CX VA- First, it was dropping calls to human escalation + I was seeing a no-handler error event in my logs after switching the default voice
I initially thought that a no handler for event was triggering along with the voice failure but it seems to be unrelated. Cloud logging didn’t provide any extra insight besides a confirmation of the loaded voice in the service when the failure occurred.
This seems to occur far more frequently when a non-Wavenet voice synthesis agent is chosen on a phone gateway.
Even though there is no SSML or voice output that precedes my initial welcome to a caller, when using the Voice US-Journey-F, the speech-to-text model will announce the number 8, followed by the initial welcome
In some cases it looks like the dialogflow agent continues to run successfully through a few pages while the failure message is being announced.
When the voice is switched back to a Wavenet voice, the failures persist for a few more minutes, then seem to stop.
I did not fully understand the first paragraph: “I’m seeing in the console logs that a Google Dialogflow agent will put a failure message when a Dialogflow CX agent very early on in a conversation-” can you please re-phrase it?