Dialogflow CX - continue conversation of abandoned user

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

I’m testing dialogflow cx to service chatbot.

Is it possible to remember and continue previous conversation of abandoned user?

  • workflow
    user abandon conversation → restart service → remember and continue previous conversation

Thanks for any help or idea!

2

yes! Check the documentation about sessions: https://cloud.google.com/dialogflow/cx/docs/concept/session.

If You can save the current status of a user during an interaction, you can save the status of that user in an external DB like Firebase Firestore and retrieve it at the beginning of every session!

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