CX Tester -Conversational Agent Testing Platform Feedback

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
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@umangak I created one separate product for conversational agent testing
please provide some feedback and some feature if you need

You can try using below link: Conversational Agents Testing Tool

Full Github Code :slight_smile: Yash-Kavaiya/CESTestSuiteAgent

Video demo :- https://youtu.be/wRfj6Eq2myA

Could you please review @ilnardo92 @sudhirjain @aniketagrawal @mugdhapattnaik @umangak @MarvinLlamas @

Analytics Dashboard

  • Pass/fail rate metrics
  • Trend analysis over time
  • Coverage statistics
  • Recent run summaries

The image displays a CX Tester dashboard with conversation analytics for Rilay, showing metrics such as total conversations, match type distribution, top intents, and recent user interactions. (Captioned by AI)
The image displays a CX Tester dashboard with conversation analytics for Rilay, showing metrics such as total conversations, match type distribution, top intents, and recent user interactions. (Captioned by AI)1722×843 114 KB

Single Conversation Testing

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Bulk Testing Suite

  • CSV file upload support
  • Concurrent test execution
  • Progress tracking & reporting
  • Batch result analysis

The image displays a web interface for a "Bulk Simulation" feature, where users can upload a CSV file containing user conversations to simulate them against an agent, alongside navigation, progress, and CSV format guide sections.
The image displays a web interface for a "Bulk Simulation" feature, where users can upload a CSV file containing user conversations to simulate them against an agent, alongside navigation, progress, and CSV format guide sections.1889×752 78.1 KB

The image displays a web interface for "Results & History," showing two failed test results, "test_conv_2" and "test_conv_1," each with 5 turns and no differences, along with a navigation sidebar and search functionality.
The image displays a web interface for "Results & History," showing two failed test results, "test_conv_2" and "test_conv_1," each with 5 turns and no differences, along with a navigation sidebar and search functionality.1879×717 69.6 KB

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Responsible AI Testing

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AI Analysis

  • Automated conversation insights
  • Customer satisfaction scoring
  • First Contact Resolution (FCR) tracking
  • Escalation rate monitoring
  • Bulk analysis capabilities

A dashboard titled 'AI Analysis' displays metrics like Total Analyses, Avg Satisfaction, FCR Rate, and Escalation Rate, along with controls to analyze conversation transcripts and a list of sessions to be processed.
A dashboard titled 'AI Analysis' displays metrics like Total Analyses, Avg Satisfaction, FCR Rate, and Escalation Rate, along with controls to analyze conversation transcripts and a list of sessions to be processed.1577×1158 72.3 KB