Custom payload is not (visibly) delivered

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

In the Dialogflow console I defined 2 responses to an intent, for the Google Chat channel.

The first is a simple Custom Payload:

{
  "simpleResponse": {
    "displayText": "Custom Payload for Google Chat"
  }
}

The second is a Text Response.

When I trigger the intent from Google Chat, only the Text Response is received as an answer. Please help me understand why this is. Thanks!

2

This is probably because you are mixing custom payload + simple response. You will need to use custom payload for that channel

3

No, If I have the custom payload as the only response, nothing visibly happens. I added the simple response as a second (below the c.p.), to see if the intent is triggered, which it is.

4

That is really weird,

It is my first time seeing this. Cannot help you with this unfortunately:(

Xavi

5

But How Now? @Roderick , should I post this as a bug? Can this be escalated to Google Cloud staff?

6

I am wondering if you are setting the payload properly with the correct format. CX It is quite “fragile” in that aspect I would say

7

I’ve pasted the code above. What else should I look at to determine if the payload is set properly?

Here’s a screenshot of my settings in the Dialogflow console:

Screenshot 2024-01-08 at 14.31.48.png
Screenshot 2024-01-08 at 14.31.48.png1472×1258 76.3 KB

All other settings are empty/default.

8

are you specifying the channel in all the response messages?

9

I’m using the ES Console. Afik you cannot specify the channel in the response message: you add a channel by clicking the +, which causes an extra tab to appear for that channel. You then enter the responses specific for that channel on the tab (see screenshot for reference).

However, I experimented a bit with the Custom Payload by changing “simpleResponse” to “hangouts” and “chat”. In both cases this causes an error message in the Chat: ‘Bot isn’t responding’. Still, I don’t know how to solve this issue.

10

Check this video: make sure that the platform is properly set:

https://www.youtube.com/watch?v=MK6W-YlWNp4

Xavi

11

Hi Xavi, thanks for your patience with me. This is exactly how I did it, except of course I’m not connecting to the Zoho channel API.

12

then I am not sure, I used all my bullets! so sorry