Conversational Insights

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

Hi Guys,

Has anyone here worked with Google Conversational Insights? I’m facing an issue where, after uploading conversation data (JSON files), the conversations do not appear in the Conversation Hub section. Has anyone encountered this before or knows what might be causing it?

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2

Hi @gpatel Uploading JSON files to Cloud Storage does not automatically show them in Conversation Hub you must import them through Conversation Hub Import or via the API if they still do not appear most likely the import job failed because of an incorrect JSON format the import has not finished yet you do not have the required permissions or you are looking at a different Google Cloud project check the import job status and review the logs for errors

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3

Hi @a_aleinikov ,

Thanks for the response.
Here is what I have done:

  1. I have uploaded the data to cloud storage in json format
  2. I have imported it through Conversation Hub
  3. I am able to see that through the notification tab and able to analyse.
  4. Able to see via api contact_center_insights_v1 as well
  5. Sometimes i can see the conversations into conversation section for a fraction of a second only and they it just goes away.

Here below is the json data format I am using:
{

“entries”: [

{

“start_timestamp_usec”: 1708320009000000,

“text”: “3Y0 521 101 D”,

“role”: “CUSTOMER”,

“user_id”: 2

},

]

}

I would appreciate it if you could have a look at it and suggest me something.
Thanks