Conversation History in Dialogflow CX

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

While I am not enabling the BigQuery export in Dialogflow CX agent, how long would the conversation history be kept under the Conversation history tab? Is it kept for eternity?

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2

You can control how long data is retained by using the retention_window_days security setting.

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3

Thanks for the reply.
I can see that the maximum window of retention is 365 days. But is there a way to keep the conversation history for a longer period?

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4

for that, you will need to enable the conversation history export to bigquery: https://cloud.google.com/dialogflow/cx/docs/concept/conversation-history

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