I am unable to permanently close my Google Payments Profile because it is still associated with a Google Cloud Billing account that is already closed.
Google Cloud Billing Assistant confirmed that an internal Billing specialist needs to perform Payment Instrument Disassociation.
However, because the Billing account is closed, I cannot access Cloud Billing chat or email support, and the closed account cannot be selected when creating a Billing support request.
Google Payments Support advised me to ask for help here.
I do not want to reactivate the closed Billing account. I only need the backend payment association removed so that I can close my Payments Profile.
Could someone from the Google Cloud Billing team help escalate this to the appropriate internal team?
I have the same issue. Closed Cloud Billing account (PII Removed by Staff) (JPY 0, no linked projects, no payment method). I do not want it reopened.
Payments profile (PII Removed by Staff) (payments account [PII Removed by Staff]) still lists “Google Cloud (PII Removed by Staff)” as an active subscription, so I cannot close the payments profile. Payments Center also shows a declined-payment alert asking me to add a primary payment method. I will not add a card.
Cloud Billing Assistant refuses live chat/email because the billing account is closed. Google Pay case 3-0777000041202 was opened; they said only Cloud Billing can perform Payment Instrument Disassociation.
Please escalate to Cloud Billing for Payment Instrument Disassociation so I can close the payments profile. Account: (PII Removed by Staff)
I have the same issue, I would really appreciate if anyone from Google cloud billing team could escalate my issue to appropriate team.
I have the same issue.
Cloud Billing account XXXXXX-XXXXXX-2BC13A is CLOSED in Google Cloud Console with a $0.00 balance.
Another billing account XXXXXX-XXXXXX-A20BB2 is also CLOSED.
However, Google Payments still lists Google Cloud XXXXXX-XXXXXX-2BC13A as an active service and blocks closing my Payments profile.
Payments also shows a $30 prepayment request to activate the service, which I do not want to pay or reactivate.
Cloud Billing Assistant does not provide live chat/email because the account is in free trial.
Please escalate this to the appropriate Cloud Billing team for Payment Instrument Disassociation so the stale Google Cloud association can be removed from my Payments profile.