Business Blocked – Error Paying Invoice – Cannot Clear Outstanding May 13 Balance

AppSheet AppSheet Q&A
1

Hello, My AppSheet account (PII Removed by Staff) is currently marked delinquent due to an open invoice from May 13, 2026 ($30.00). When clicking “Retry”, I immediately get the “Error paying invoice” message. I have already confirmed with my bank that no charge attempt is reaching them, and payments over the last 4 months processed perfectly with this exact card. This is a technical failure within the billing portal loop blocking our operations. Can a support specialist or admin please manually intervene, push the payment through, or temporarily reactivate the account? Thank you

4

Hello @FCI_Today,

Thanks for reaching out! I will be sending you a PM shortly.

5

Was this resolved, @FCI_Today & @Jose_Arteaga?

6

I’m very happy to share it was! (I just read @FCI_Today’s confirmation via PM).

In a nutshell there was a block from the bank preventing for the payment to be processed.

We will continue monitoring next month to ensure any future payments are processed correctly

7

Outstanding! Thanks!

8

Hi Jose, they just tried to bill the OLD card again and it failed . Please advise. Ron-

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9

Hi, Google tried to bill our account again this month trying to bill the OLD card and it failed. Looks like this is still an issue and the only way that the card gets processes if it’s done manually.

Ron

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10

@FCI_Today Was this resolved?

11

Let me check, I’m thinking the system default paying method is that particular card.

12

Hello @FCI_Today,

We have updated the default card to be the new one. We’re curious though why the system tried to charge on June 3rd.

We will keep monitoring this but please keep us posted.

13

No not yet I haven’t received a response.
Thanks,
Ron

14

Any movement, @FCI_Today?

15

No payment is still failing it’s trying to charge the wrong card again.

16

@Jose_Arteaga, can you check on this again?

17

Thank you so much @Steve.

@FCI_Today, I have updated the default card for payment to be the new one for all the future payments and the deductions will be done automatically on the 13th of each month. For this month’s payment, I have sent an email invoice with a link to the payment page to you to pay manually. Please check and keep us posted if this resolves your issue.