Hello AppSheet Team,
I believe I have encountered a billing synchronization bug.
Account: (PII Removed by Staff)
Plan: AppSheet Starter
The latest invoice (USD 10) has been successfully paid.
My current balance is USD 0.
My payment method is active.
However, AppSheet still displays:
“Your payment has failed — click to fix it!”
Clicking “Fix it” simply reloads the Billing page and nothing changes.
I have already:
• Verified the payment
• Signed out and signed back in
• Refreshed the Billing page
• Waited for synchronization
Could someone please check whether my account has a stuck billing status or backend synchronization issue?
I can provide my Account ID and Invoice ID privately if needed.
Thank you.
Thank you so much @Syamsudin.
Hello @mohammad_hossein_abd, welcome to the community!
I can certainly help but it is important to mention a couple of things:
-
I invite you to review the Community Guidelines. In this post you shared a lot of Personal Identifiable Information (PII), the system has detected the same and thus we removed it and then republished your post.
-
I will send you a PM shortly to gather more information.
Hello @mohammad_hossein_abd, I can confirm that your account has been unblocked and you can access your application and it will work fine as per your purchased license. The billing status issue has been fixed as well. Please keep us posted if the issue is resolved.
thanks but i still see the billing error and my app is out of service !!
