Platform: Vertex AI (Veo/Imagen model)
Affected Feature: Video Generation (Image-to-Video)
Account Status: Google Cloud Pay-As-You-Go User and Google AI Pro Paid Subscriber ($19.99/mo)
I am writing because I am currently blocked from using the Video Generation feature included with my paid Gemini AI Pro subscription due to a mandatory safety policy restriction on the Vertex AI side.
The system consistently returns the following error when processing the input image:
Error Message: The input image contains content that has been blocked by your current safety settings for person/face generation. Support codes: 17301594.
The support code 17301594 confirms this is a restriction related to the “Child” safety category, meaning my Google Cloud project requires an allowlist entry for the personGeneration: allow_all setting.
As I am on the Basic (Free) Google Cloud Support tier, I cannot file a technical support ticket. I have tried the Gemini Customer Support chat, who advised they cannot action the Vertex AI policy change.
I am requesting assistance from a Google engineer or team member familiar with Vertex AI policy allowlists to review and apply the necessary exception to my project.