A quick note: My sincere apologies for posting account-specific details in this public forum. I am only doing so as a last resort, as I have already submitted a formal appeal and have not received a response for several days. My disabled account continues to incur charges, and I have no means to stop them myself. I would be extremely grateful for any guidance or potential escalation from the community or staff here. Thank you for your understanding.
Hello, my Google Cloud main account was disabled on 2025-08-01, and I cannot access the console. However, charges are still ongoing:
- For example, on Oct 2, there was still a charge of $20.50 on my credit card
- I received budget alert emails showing this month already exceeded 100% of the budget
- Since the account is disabled, I cannot close the Billing Account or stop resources myself
This is urgent. I need Google Cloud Billing team support to:
-
Verify the source of charges
-
Close the billing account associated with this issue
-
Stop further charges and confirm if a refund is possible
Thank you.