Billing Account Suspended - Cannot Fix Payment Method (Error OR:IEH:01) - Case #64893405

Google Cloud Serverless Applications
1

I need help with a billing account catch-22 situation:

Case Details:

  • Case # (PII Removed by Staff)
  • Tracking: (PII Removed by Staff)
  • Project: (PII Removed by Staff)
  • Billing Account: (PII Removed by Staff)

What Happened:

  1. Project was accidentally deleted and recovered through support
  2. Recovery linked it to a suspended billing account
  3. Account suspended due to expired credit card + $403.81 balance
  4. Completed Account Verification Form on Nov 14
  5. Received confirmation that payment method was verified and Google account restored

The Problem:
The billing account is still suspended and I cannot fix it because:

  • When I try to add a new payment method, I get error: OR:IEH:01
  • The suspension prevents me from updating payment methods
  • I cannot unsuspend without fixing payment methods
  • This is a catch-22 situation

What I Need:

  • This project has Google Cloud for Startups credits I need to access
  • I am ready to pay the $403.81 balance immediately
  • I need either:
    1. Manual intervention to process payment, OR
    2. Temporary unsuspension to add payment method

Deadline:
The original notification said 3 business days to resolve or project will be deleted. I completed verification within 24 hours but still cannot complete the fix due to the system blocking me.

Has anyone encountered this error before? How can I escalate to get human support to manually process the payment?

4

Hello @Raymond_Talking thank you so much for your patience. We are looking into your concern internally. Someone from the team will be in touch with updates!

5

Hi, I’m trying to delete my Google Cloud free trial account. The billing account (ID: (PII Removed by Staff)) is suspended, but I have no charges and only an expired card on file.

I’ve tried adding a valid card, but it fails. The “Fix now” button just loops me back to the same suspended page. I also can’t shut down or delete the project (PII Removed by Staff).

> I need help removing the billing account and deleting the project so I can close the account.