I have an automation that sends an email out all of a sudden stopped working. I havent changed anything in the app at all. The automation emails with a filter condition of:
[New to list] = “New” from table “Open Dispatch Ticket Table”
image1655×769 65.1 KB
As you can see it sends the email out every hour at 5 min after.
Hi!
I recommend doing the following things to help troubleshoot:
- Click on the ‘filter condition’ where the [new to list] = ‘New’ expression is. In the open box, click the ‘Test’ link at the right hand corner of the expression text box. This opens a new view that will show which rows the bot is running on. If none of them evaluate to a ‘Y’ for yes, then we know the bot isn’t running because there’s no records for the bot to run on
- Next, check the appsheet bot monitor page. To access this, click on the ‘Monitor’ button at the top of the screenshot you sent (right next to ‘test’ and ‘run’). This allows you to look at previous bot runs and you can see if it’s erroring out or not running.
Try these two things out and it should help you identify the root cause of what’s going on.
Thanks!
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