My AppSheet app uses AppSheet’s built-in database (not an external data source). I insert and update records through the AppSheet API.
Until today, these changes were automatically reflected on users’ mobile devices — without them having to press “Sync”. However, this morning, the automatic updates stopped working. Now, users only see the new or modified records if they manually sync the app.
I have verified that:
The API calls are successful and the records are correctly added to the AppSheet database.
The data appears correctly after a manual sync.
The app is deployed, and Automatic updates and Sync on start are enabled under Behavior → Offline/Sync.
This seems to indicate a problem specifically with the automatic update mechanism for the AppSheet internal database. Could you please confirm whether there is an ongoing issue affecting this feature, or if any recent platform changes might explain this behavior?
There’s no announced platform change that would disable automatic updates for the AppSheet internal database, so this may be related to a sync notification delivery issue. Automatic updates rely on AppSheet’s backend push mechanism, which can be impacted if the app’s backend session becomes stale or if the client loses its push channel. I recommend testing by signing out and back into the app on a device, then triggering an API insert to see if the push resumes. If the issue persists across multiple devices and networks, capture the approximate timestamps of the failed auto-updates and open a support ticket via AppSheet Support → Contact in the editor, so the team can check server logs for notification delivery failures.