Well I appear to be going round in circles and getting nowhere. We’re a Google Workspace Reseller and have developed a number of apps for various clients. One of our latest clients will need an app that will have a data set with lots of rows, way more than the 200,000 offered by AppSheet Databases. This should not be a problem, however, as the Restrictions, limits, and known issues article states:
“Based on your data requirements, you can work with your AppSheet Sales representative to increase the number of rows allowed per AppSheet database”
Well we don’t have an AppSheet Sales representative as we simply bought Enterprise Plus as an Google Workspace add-on, so completely self-service. We’re a Google Workspace reseller also, so you’d have thought that we’d have some way to actually get this question answered, but we don’t so I contacted AppSheet Support and they passed me on to complete the Google Workspace sales form which, as you already know, is inappropriate. The first response said “I need technical support”, which I don’t, and then a further phone call suggested “I need technical support”, again I don’t and explained further. The person calling was only there to “get new business”, so couldn’t help.
Can anyone suggest where I should turn to contact our “AppSheet Sales representative*”?*
Perhaps someone at this forum with good reach within Google can reply about how to overcome AppSheet limits (I find that less than 20 tables is annoying) and in general the future of AppSheet Databases.
I also have the Enterprise Plus plan, and I believe those limits are more theoretical than practical.
I’m working with AppSheet databases containing over 200,000 rows, and everything works fine.
However, that’s on me. When you’re dealing with a third party—as you mentioned you’re a reseller—it definitely becomes a much riskier scenario.
I just don’t see the logic: Google Sheets offers unlimited rows even for free and Core plans, while AppSheet databases are “limited” for high-tier users.
Yes and no: yes you can have way more than the 100,000 rows mentioned in the documentation for Google Sheets, but with Sheets you hit its 10 million cell limit (which I have).
Well I was hoping I didn’t need to mention anyone, as this appears to be a “solved” problem according to the help center; instead it’s anm open issue as there’s no one to contact.
@lizlynch is there an official way to get authorized for >200k AppSheet database rows, or do you know someone who can contact me?
There is not now nor has there ever been any good reason to use AppSheet Database. It is a hack add-on of an unrelated experimental Google product. It is never what AppSheet was designed to work best with. If you don’t want to use an SQL database, use Google Sheets.
@StephenHind Thanks for raising this as an issue. Since you don’t have a sales rep, you can submit a support ticket (https://support.google.com/appsheet/gethelp) and we can route your request to the right representative. If your original ticket is still open, please send DM me with the case number.
We’ll work with our support team to streamline the process when you don’t have a sales rep and update our support documentation.