AppSheet Core subscription active but account still treated as Free

AppSheet AppSheet Q&A
1

Hello AppSheet Team,

My account: (PII Removed by Staff)

I purchased an AppSheet Core subscription and payment was successfully processed.

Billing page shows:

  • Plan: AppSheet Core

  • Subscription: AppSheet Core ($10/user/month)

  • Payment status: Active

  • Monthly bill: USD 10

However, AppSheet still behaves as a Free account.

Issues:

  • The account menu still displays FREE.

  • A warning icon appears saying that my apps require a plan upgrade.

  • Creating or opening an app returns:
    “Unable to fetch app definition. Your app is blocked because a plan update is needed.”

I have already:

  • Verified payment.

  • Confirmed the subscription is active.

  • Logged out and back in.

  • Enabled Google Cloud 2-Step Verification.

  • Confirmed access to Google Cloud Console.

Could you please verify that the AppSheet Core license is correctly assigned and activated for my account?

Thank you.

6

Hello @БК_Деливери, Welcome to the AppSheet Community! I can certainly help but it is important to mention a couple of things:

  1. I invite you to review the Community Guidelines. In this post you shared a lot of Personal Identifiable Information (PII), the system has detected the same and thus we removed it and then republished your post.

  2. I can confirm that it shows an AppSheet Core license in the background for me but I will apply a workaround for you so that your application functions as per the purchased license.