Hi everyone,
I’m looking for some guidance regarding an AppSheet billing issue.
I updated the payment method associated with my AppSheet subscription and added a new card for future payments. However, the billing system continued attempting to use the previous Visa card.
At one point, an outstanding balance was successfully processed using that previous card, even though I had already changed the payment method. Now I am experiencing another failed payment and I’m concerned that the updated card may still not be correctly associated with the subscription.
I have already contacted the appropriate AppSheet email channel and followed up several times, but I have not yet been able to determine why the old payment method continues to be used.
Has anyone experienced something similar?
Specifically, I would like to know:
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Is there another setting where the payment method for an AppSheet subscription must be updated?
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Can the subscription billing method be different from the default payment method shown in the account?
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Is there a recommended way to verify which card AppSheet will use for the next automatic payment?
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Is there a specific billing support or escalation channel for this type of issue?
The application is currently being used in our business operations, so my priority is simply to correct the billing configuration and avoid any interruption.
Any guidance would be greatly appreciated.
Thank you.