AppSheet App Still Blocked After Subscription Upgrade

AppSheet AppSheet Q&A
1

Hi everyone,

I’m experiencing an issue with my AppSheet application where the app remains blocked even after upgrading the subscription plan.

Details:

  • The plan upgrade has been completed successfully

  • Payment has already been processed

  • The app is still showing as blocked for users

  • I have tried syncing and refreshing the app, but the issue persists

This is currently affecting our daily operations.

Has anyone encountered a similar situation?
Is there any additional step required after upgrading (e.g., redeploying the app, checking licenses, or waiting for propagation)?

Any advice or guidance would be greatly appreciated. Thank you.

1 Like
2

tagging @Jose_Arteaga in case you’re able to advise or point me in the right direction. thanks

3

Good day @Steve , tagging you in case you’ve encountered this before

4

Your best bet is to contact Support. They might have a way to propagate your upgrade quicker. I see you’ve already tagged Jose, who may be able to help, too. Offering advice is the extent of my capabilities.

5

Thanks @Steve,

@Nur_Izzatie_Matlan, I just checked and your payment was processed correctly.

I see your applications are still in prototype mode and in one of them you have 8 monthly users. This shouldn’t be an issue because app is not deployed yet but when you deploy it you will need licenses for your users. As of now, I recommend:

  1. Users should log off from AppSheet
  2. Clear cache
  3. Open an incognito window
  4. Log on to AppSheet

I’m also leaving this as a reference:

Please let us know how this goes

1 Like
6

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