AppSheet API Add Row return Success but no rows added in the destination since 29 August 2025

AppSheet AppSheet Q&A
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Just wanted to share a discovery in case anyone has the same issue.

A few of my apps that use the AppSheet API to add rows suddenly stopped working a few days ago. After some digging, I found that the apps still running were using an ‘Update Row’ in their bot event, while the ones that failed were using an ‘Add Row’ event.

The fix that worked for me was to change the bot workflow to accomodate Update Row Event.

For my apps, it seems the AppSheet API webhook with the ‘Add Row’ event has stopped working for some reason since August 29, 2025. If you’re having a similar problem, this might be the solution for you too.

*Edit : I did some test and it is because of retry webhook issue, not because of Add Row Event

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Hi , Thank you for the update on your solution. However I believe it may not always be the business case of having update rows in case of new row additions.

Please take a look at many posts on the topic. Another option is to make the retry option to non zero. But please be aware of side effects of this option ( making retry non zero). At times the bot may unintentionally retrigger , adding the records twice.

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Noted, Thank you for the clarification, i tried to change the retry to > 0 and it worked for my other apps.

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@farishisyam AppSheet engineer here - I’ve commented on other threads, but we’ve recently fixed the retry = 0 issue, so you should be able to return your bots to their original configuration.

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@Trevor_Ryland Noted, Thank you for the update

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