Moreover, none of users can open my apps. This’s not just happening to me but to all users.
This is serious right now as all users cannot access their data for over 5 hours !
Kirk_Masden:
I can open the app but I can’t use actions in the browser to write to the sheet.
I’m experiencing this error too! It’s temporarily updating the value in app but there’s no pending sync. And when I refresh the app, it rolls back the value of that specific field that I just updated.
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One of my app can be open partially/incompletely (no main view tabs, some menu items missing, etc.). I tried using a view having ‘quick edit’ value, it’s saved successfully to google sheet.
I can’t reproduce this in my environment, so I’ll have to isolate them one by one.
- Different apps (copy and create)
- Different OS (Windows, Mac, Linux, etc.)
- Different PC (my PC, my daughter’s PC, my student’s PC, etc.)
- Different browsers (Chrome, Firefox, Opera, etc.)
- Different networks (home network, 4G connection)
- And other different things
The browser doesn’t seem to be relevant from @Swoopy report.
If the problem is not reproduced in all of them, it is likely to be caused by the AppSheet server.
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It would be Appsheet’s server problem because,
1.All apps were working fine up to yesterday.
2.All users are not able to open apps today (this reflects various factors/environments including networks, OS’s & devices).
Note: No any edits have been made to all apps. And the linked Google sheet files can be used normally.
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Hi @Swoopy
Does the same problem occur in another app that copies the problematic app?
If that solves the problem, then it is indeed a problem with the AppSheet server.
However, contacting Support about it may help speed up the resolution of the problem.
I don’t need to mess things up because there has been no changes made in any apps. It’s clearly that there is something wrong on Appsheet side.
Here’s a video of what I am experiencing. In my case, the app seems to work but data is not being recorded to the sheet. Note that no numbers appear in an orange circle to indicate that data will be synced:
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Appsheet need to review what they were doing in previous 24 hours.
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June_Corpuz:
there’s no pending sync
The little gif I just posted shows what you and I are experiencing.
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Swoopy:
Appsheet need to review what they were doing in previous 24 hours.
People on free accounts (like me) often get rollouts before people on other accounts. So, perhaps that is why some of us are experiencing the problem but others are not.
As I think you have already noticed, I just posted about this here:
[January 10, 2022](https://community.appsheet.com/t/january-10-2022/61492/3) Feature Release Notes
Hi @Liz_Lynch ! I suspect that one of these rollouts may have something to do with this:
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I logged into another account I have and opened an earlier version of the app I’m having a problem with now. It seems to be fine. Strange . . .
We urgently need Appsheet team to respond to this situation. It’s beyond what we could do.
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My impression is that they are working on it. It’s very late at night in Seattle. I hope they have competent people who can take appropriate action right away. Fortunately, I’m getting a good response to my Support inquiry, though an answer hasn’t been found yet.
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Please give this to them. I still have faith in Appsheet.
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Kirk_Masden:
People on free accounts (like me) often get rollouts before people on other accounts. So, perhaps that is why some of us are experiencing the problem but others are not.
We’re also experiencing this error in Enterprise account
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This particular kind of problem is new for me. Based on past experience (this is, with other kinds of issues), I suspect that the good people at AppSheet are taking this problem seriously and working on it. For me personally, a few hours or even a day without the use of my app is not a huge problem but I’m worried that it may be a significant issue for you, @June_Corpuz , and @Swoopy and other creators using the app in business settings. I hope the problem can be resolved soon.
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