I am a co-author on a set of Enterprise level applications. In these apps we send emails to users of the apps as well as to non-users. The users are classified on the AppSheet Admin console as “internal” and “external”. It seems that internal users are those with a domain-based email. External users are those with any other email address.
I use my gmail email address and considered an external user.
I noticed an issue at the end of August where I stopped getting ALL email notifications. I am listed on all email sent so I can review and correct the content if needed. We had other priorities and it seemd that app users WERE getting the emails so I didn’t dig into it then.
We have since found out that non-users are also not getting emails. We just were never notified of the problem for them.
With additional digging I am finding that it appears that emails are only being sent to “internal” users and not being sent to “external” users. As one point of verification, we had an app user who was using their personal email address in the app and stopped getting the emails. We switched that person to a domain-based email, the emails were received under that new email address.
Is anyone else having this kind of issue??