App blocked ("Plan update needed") despite buying Starter plan and removing previous test users

AppSheet AppSheet Q&A
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I am currently completely locked out of testing it due to a billing/license error, and I cannot get the app to sync.

The Error: On the web previewer, I get a gray screen that says: “Unable to fetch app definition. Your app is blocked because a plan update is needed. You can update your plan in the Account page.” On my mobile device, the app simply refuses to sync.

My Current Setup & Steps Taken:

  • Previous Usage: Last month, I had 4 unique test users accessing the app.

  • Current Usage: I have removed all other users. I am the only person using/testing the app now.

  • Billing: I just purchased a 1-user Starter Plan for my account.

  • App Status: The app is currently in the “Not Deployed” (Prototype) state.

  • Deployment Check: I ran the deployment check, and everything passed perfectly (no errors, just standard warnings). It does not appear that I am using any Core features that would force an upgrade.

My Question: I suspect I am being blocked by the 30-day rolling window for active users (AppSheet is still counting the 3 users I removed). Since I cannot contact support directly from my account right now, how can I clear this 30-day cache or force the system to recognize my 1 paid license so I can resume testing my workflow? Do I really have to buy 4 temporary licenses just to unblock my app for the month, or is there a way to reset this?

Any help would be greatly appreciated!

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Attn @Jose_Arteaga

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Thanks @Steve.

Welcome to the AppSheet Community @AVIRAL_GOYAL ! I’m sending you a PM.

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Following up on this:

I have received confirmation that the account is fully active now.

@AVIRAL_GOYAL, my sincere apologies for the inconvenience caused! Please validate and let us know.

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Closing the loop on this: @AVIRAL_GOYAL has confirmed the’account is active now