Account incorrectly blocked – “Plan update is needed” despite all checks passing

Hello,

I am trying to understand why my AppSheet prototype remains blocked after correcting the setting that originally caused the plan error.

I am using a Free account and the app is still in Prototype state.

Initially, “Require user sign-in” was enabled, which caused AppSheet to require Starter. I have since disabled user sign-in and enabled the required public/insecure app confirmations.

Current status:

  • Deployment Check: PASSED
  • User sign-in: PASSED
  • Account status: PASSED
  • App definition errors: PASSED
  • Analyze app features shows Starter, Publisher Pro, Core and Enterprise as ALLOWED
  • The app remains in Prototype state

However, the preview still shows:

“Unable to fetch app definition. Your app is blocked because a plan update is needed.”

Billing still shows Free (For prototypes/personal).

Is there another setting I should check that could still require a paid plan, or can the plan status sometimes remain cached after correcting the configuration?

I have attached screenshots of the deployment check, plan requirements and preview error.

Thank you.

Hello @Unairos,

Welcome to the AppSheet Community!

I’m sending you a PM in a minute to further analyze your case.