401 Unauthorised: Background sync failed

AppSheet AppSheet Q&A
1

Hi all, user has reported this error on the app. Its been recurring for them today. Personally I haven’t seen something like this before so not sure what I can do to hep fix. Is anyone else experiencing this?

3X_2_8_28ee733f141e8a219d1bc261497fa6afed84d4da.png

Thanks

1 Like
2

Possibly means that their login email has been removed from the list of allowed users in the user section of the definition

1 Like
3

I had advised they logout and back in, they didn’t face any issue so they do have authorisation.

1 Like
4

Sarah_Keown:

user has reported this error on the app.

If it’s only the one user, could they have temporarily turned off connectivity and simply forgotten to turn it back on?

2 Likes